The Service Manager will oversee the efficient operation of their service department, managing both internal and external teams to deliver exceptional service to their customers. The role focuses on using data-driven insights to optimise service delivery and customer satisfaction, with a particular emphasis on leveraging Business Intelligence (BI) systems to inform decision-making. This role will be 4 days on site in Wexford.
Key Responsibilities:
- Lead the service department, ensuring high levels of customer satisfaction and retention.
- Build and maintain strong customer relationships, using BI tools to track customer trends and needs.
- Develop and implement data-backed strategies to enhance customer experience and meet service goals.
- Utilise BI key metrics, including customer ordering patterns, stock management, and service delivery efficiency.
- Monitor service performance using reports to identify improvement areas, implementing corrective actions as necessary.
- Hire, train, and mentor service staff, promoting continuous development and fostering a high-performance culture.
- Use CRM/ BI tools to track order processing times, stock takes, and delivery schedules, ensuring all orders are processed efficiently.
- Address customer issues by analysing feedback through our systems by identifying root causes and resolving conflicts promptly.
- Collaborate with Production Management and Logistics to ensure adherence to service level agreements, reporting on KPIs via system dashboards.
- Coordinate with sales teams and management to plan customer installations and ensure a smooth service transition.
- Play an active role in refining the service offering, using data analytics to meet both current and future customer demands.
Skills Required:
- Strong experience with Business Intelligence systems and data analysis.
- Proven track record in service operations and team management.
- Ability to work under pressure while meeting competing demands.
- A commitment to data-driven decision-making and continuous service improvement.
To apply, send your CV to jobs@peoplegroup.ie through our website www.peoplegroup.ie
For more information on this role, call 01 661 9636.
Location: Wexford - 4 days onsite.
Salary: Competitive
Job Ref: 9379BF