We are working with a leading Irish supply company known for its focus on quality, innovation and sustainability. Due to continued growth, they are expanding their customer service function and are seeking a proactive professional to join the team in a newly created role.
This role will support customer relationships and sales activity, contributing to the growth of existing accounts and the promotion of the company’s product range, while working closely with both customers and internal teams.
The role is available on either a full-time or part-time basis.
Responsibilities:
- Contact existing customers with regular promotional offers and product updates.
- Soft-selling & upselling products to increase customer spending and engagement.
- Account management smaller clients, ensuring they receive consistent attention and support.
- Support broader commercial activities including: New project launches, promotional campaigns and market research.
- Understand customer needs and provide tailored solutions from our product range.
- Assist the customer service team with overflow tasks, including order processing and inbound call support when needed.
- Help shape and evolve this new proactive service function, bringing ideas and experience to improve customer outreach and engagement.
Requirements:
- Experience in a similar customer facing, sales support or account management role., ideally in the FMCG B2B sector.
- Strong communication and relationship building skills.
- A high level of organisational ability and the capacity to manage multiple tasks/priorities simultaneously
- Results-oriented mindset with an understanding of sales principles and a track record of meeting or exceeding sales targets.
- Self motivated with the ability to work collaboratively across departments (sales, marketing, customer service).
- Familiarity with CRM systems, Microsoft Office suite and web-based ordering platforms is advantageous.
- Prior experience in the food packaging industry is desirable, but not essential.
To apply send your CV to jobs@peoplegroup.ie or through our website www.peoplegroup.ie
For more information on this role call 01 661 9636
Location: Dublin
Salary: Competitive
Job Ref: 9513PL