Operations Manager

Are you a dynamic operational leader with a passion for people, performance, and customer experience? An established and fast-growing entertainment and leisure company is seeking an experienced Operations Manager to oversee the success of nine high-volume venues across Ireland. 

About the Role:
Reporting directly to the Board of Directors, the Operations Manager will take ownership of operational performance across a diverse portfolio of venues. You will lead a team of General Managers, drive commercial outcomes, champion customer satisfaction, and act as a key strategic link between HQ and the venues. 

Key Responsibilities:

  • Lead & Develop: Inspire, mentor, and support a team of nine General Managers across Ireland.
  • Drive Performance: Manage full P&L responsibilities, analyse data, and optimise revenue and cost structures.
  • Ensure Consistency: Standardise operational excellence and customer experience across all venues.
  • Strategic Execution: Translate company goals into location-level action plans and support implementation.
  • Cross-Functional Liaison: Collaborate with Marketing, HR, Finance, and other departments to drive initiatives.
  • Set KPIs & Monitor Results: Define key success metrics, conduct performance reviews, and provide clear feedback.
  • Lead Projects: Oversee national projects such as refurbishments, tech rollouts, and new site openings.

Requirements:

  • 5+ years’ experience in multi-site operations within retail, hospitality, leisure, or similar sectors.
  • Proven ability to lead managers, deliver financial results, and scale best practices across locations.
  • Strong command of P&L, KPI dashboards, budgeting, and commercial analysis.
  • Must hold a full Irish driving licence and be willing to travel nationwide as role requires.

What’s in It for You:

  • Competitive salary and performance-based incentives
  • Opportunities for career progression in a rapidly expanding business
  • Learning budget and ongoing professional development
  • Supportive and forward-thinking leadership team
  • Dynamic work environment with a strong culture of collaboration and data-driven decision-making

To apply send your CV to jobs@peoplegroup.ie, through our website www.peoplegroup.ie

For more information on this role call 01 661 9636 

Location: Dublin 

Salary: Competitive Package

Job Ref: 9457DE