We’re seeking a passionate Guest Experience Manager to create unforgettable experiences for every visitor. In this role, you will lead the guest experience strategy, champion hospitality excellence, and inspire guest-facing teams to deliver exceptional service at every touchpoint.
Key Responsibilities:
- Lead and develop high standards of guest hospitality, service, and experience across all visitor touchpoints
- Inspire and coach guest-facing teams, including visitor centre, security, cleaning, and retail staff
- Manage guest data capture, analyse insights, and share recommendations to improve service
- Identify opportunities for continuous improvement in service delivery and experience excellence
- Stay up to date with trends in the “Experience Economy” and optimise technology to engage and retain guests
- Plan and allocate team resources to meet guest needs, seasonal activities, and special initiatives
- Oversee and report on visitor centre budgets
- Collaborate with Marketing, Retail, Partnerships, and Operations to align initiatives and deliver seamless guest experiences
- Support projects and events through planning, task force coordination, and milestone management
What We’re Looking For:
- Experience in luxury retail or hospitality, with a passion for delivering exceptional guest experiences
- Strong leadership skills with the ability to inspire and motivate diverse teams
- Innovative mindset and commitment to continuous improvement
- Cultural awareness and ability to manage expectations of international guests
- Excellent interpersonal, communication, and stakeholder management skills
- Ability to multitask, work under pressure, and deliver both operational and strategic projects
- Self-confident, proactive, and able to work independently
- Strong presentation skills and ability to share insights compellingly
To apply to this role send your CV to jobs@peoplegroup.ie or through our website www.peoplegroup.ie
For more information on this role call 01 661 9636
Location: Dublin
Salary: Competitive Package
Job Ref: 9506EK