Work for Irelands leading Food Service company. Directly managing their consumer operations. Based from Dublin 22
This role is a key position linking customer service agents to out established customers and delivery drivers. Our team of 4 agents and 6 drivers are well experienced in our business and are working closely together to deliver a great service to our customer base.
Key Responsibilities:
- Improving customer experience on the phone through setting new standards for all Customer Service Agents
- Setting clear and achievable team goals and deadlines.
- Delegating tasks and responsibilities to team members
- Motivating and inspiring the team to perform well.
- Creating an open and positive team environment and culture
- Coaching, mentoring and developing the team’s skills.
- Making decisions and solving problems
- Setting values and standards for the team
- Analyzing customer data to identify trends and make recommendations to improve performance.
About You:
- Team lead experience in a customer service centre is required.
- Food service background is preferred.
Position is 100 based from their Dublin 22 office.
Location: Dublin West
Salary: Competitive
Job Ref: 9146BF
To apply send your CV jobs@peoplegroup.ie, through our website www.peoplegroup.ie
For further information regarding this role, please contact us on 01 6619636.
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