An SME Electric Distributor in Telecoms are expanding its team and is looking for a Customer Service Specialist to liaise with their customers. The purpose of this role is to provide high-quality service to all our customers. This should be achieved by answering telephone enquiries and processing orders needs.
The Customer Service Specialist is required to work closely and constructively with the Customer Service, Warehouse, Quality and Finance staff, to deliver consistently high standards of service to our customers.
Bring your exceptional customer service, up-selling and communication skills to the fore! Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities.
Responsibilities:
- Process customer orders and/or enquires
- Ensure that all customer details are updated when necessary
- Perform administrative and general office tasks as required
- Liaise with sales, distribution, finance and service departments to ensure timely delivery of product to customers
- Provide support to the sales team by handling customer enquiries to a high standard and taking necessary corrective action to satisfy customers and ensure accuracy of accounts
Candidate Requirements:
- A positive “can do” attitude.
- Excellent communication skills including via phone and email.
- Experience in Customer Service and/or administration will be highly regarded
- Intermediate to Advanced computer literacy with experience in Microsoft office suite particularly in Excel
- Excellent time management, with the ability to prioritise and deliver in a fast-paced environment
- High level of attention to detail and a passion for streamlining and enhancing efficiencies
- Full clean driving licence
Location: Dublin South
Salary: Competitive
Job Ref: 8818CK
To apply send your CV jobs@peoplegroup.ie, through our website www.peoplegroup.ie
For further information regarding this role, please contact us on 01 6619636.
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