Customer Account Manager & Service Manager

Gweedore, Donegal is calling.  Working for Ireland leading packaging company and opportunity has arisen for a Customer Service Manager whit a response for commercial clients.  Position involves managing two other Administrators   

About the Role:

  • Utilising historical knowledge of Company operations, profitability guidelines and computer quoting model to develop cost/profit analysis of products which is utilised to generate price quotes and credit terms for customers
  • Preparing monthly and annual budgets, report and forecasts in an appropriate and timely manner
  • Identifying prospective customers through various sources (Internet, industry publications, newspapers, trade shows, industry contracts and other sources) and utilises these for sales leads
  • Investigating and resolving quality issues and customer problems; Frequently requires visiting customer site (factory floor) to troubleshoot and resolve issues
  • Working closely with product development specialists and manufacturing personnel to develop new products for customers These are based on requests from current or prospective customers for new products or new properties for current products.
  • Completing inventory analyses and works with customers to manage inventory to target levels.
  • Working closely with customer service representatives to ensure customer orders are processed, correct prices are on orders, and customer's service needs are being met.
  • Preparing reports of business transactions and keeps expense accounts. 
  • Champion a safe working environment, ensuring that all Health & Safety requirements and procedures are adhered to. 
  • Continuously displaying our core values of Integrity, Intensity, Innovation, Involvement & Impact
  • Carry out all other reasonable requests.


  • Customer Account Management experience is preferred.  
  • A people management background is required.
  • Position is based 5 days from the office in beautiful Gweedore, Donegal

Location: Gweedore, Donegal

Salary: Highly Competitive

Job Ref: 9250BF

To apply send your CV, through our website

For further information regarding this role, please contact us on 01 6619636.

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