About the role
A leading Irish distributor of OE automotive components with over 50 years of success is seeking a Commercial Operations Manager to oversee and optimise internal commercial performance. This senior leadership role will connect Sales, Procurement, Operations, and Key Accounts, ensuring seamless execution in a fast-paced environment where supply efficiency, product range, and service reliability are key competitive advantages.
Key Responsibilities:
- Capture sales feedback and competitor insight and share with procurement, while supporting resolution of pricing issues
- Co-ordinate product launches and ensure clear communication to the sales team
- Own resolution of customer delivery and service issues, including escalation where needed
- Manage returns and credits end-to-end and ensure timely resolution of service problems
- Maintain CRM data quality and support strong feedback loops from the field
- Build and manage sales reporting and performance dashboards
- Provide operational and administrative support to sales and key account teams
- Support internal delivery of key account strategies across functions
- Report on key account performance and issues, and manage escalations
- Support and monitor phone sales team performance and service standards
- Capture feedback and drive improvements in team effectiveness
- Structure and manage sales feedback, ensuring all issues are actioned and closed out
- Coordinate cross-functional solutions and maintain full accountability for resolution
- Improve processes between procurement and operations
- Streamline workflows and drive ongoing internal efficiency improvements
Ideal candidate:
- 5–10 years in commercial operations, sales operations, or internal account management “not field sales”.
- Experience in automotive aftermarket, parts distribution, wholesale, or related B2B distribution preferred; FMCG or logistics also relevant
- Has owned or managed a CRM platform (Salesforce, HubSpot or equivalent) with a track record of improving data quality and rep adoption
- Has built or managed sales performance dashboards and reporting for a multi-rep or multi-territory sales team
- Has coordinated across multiple internal departments, Sales, Operations, Procurement, Finance in a leadership or ownership capacity
- Has managed a small team or performed a player-manager role
Skills & capabilities:
- CRM management & data integrity
- Cross-functional project coordination
- Sales reporting & KPI dashboards
- Process mapping & workflow design
- Issue escalation & resolution
- Stakeholder communication (all levels)
- Light people management
- Feedback capture & prioritisation
Location: Dublin
Salary: Highly Competitive
Job Ref: 9570PL