Account Support Executive

Work for Ireland's leading chemical company as a Key Support for the UK & Irish market. This role is based in Dublin 15.

About the role: 

  • Process sales orders, manage export documentation, and maintain pricing information.
  •  Oversee logistics providers, negotiating new routes as needed, and prioritise and schedule orders while considering supply chain capacities across territories.
  • Generate and process rebates and credit notes, coordinating with all territories.
  • Collaborate with relevant company functions to manage key accounts.
  • Communicate proactively with key customers, anticipating their needs and participating in field visits.
  • Capture and organise customer information to develop a comprehensive knowledge base.
  • Serve as the point of contact for customer queries, issues, and complaints, working with relevant functions to resolve them promptly.
  • Ensure customers are informed of order status and delivery dates, and have a solid understanding of our products and their functionality
  • Develop and review reports to manage day-to-day activities and utilize Quality systems to document procedures, work instructions, and opportunities for improvement.
  • Assist with reception duties and phone coverage as needed, and handle other ad hoc duties to meet business and customer needs. 
  • Ensure accurate pricing and billing from transport companies for every trip.

What we need from you:

  • Must have a strong knowledge of Microsoft Excel.
  • Experience in Administration and support.
  • A great problem solver.
  • 2nd language - German or Italian are preferred. 

To apply send your CV to jobs@peoplegroup.ie, through our website www.peoplegroup.ie

For more information on this role call 01 661 9636

Location: Dublin 15

Salary: Competitive

Job Ref: 9294BF